Refund policy

A. Right of Withdrawal

Introduction

Consumers have a right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Pack & Smooch GmbH, Neumann-Reichardt-Str. 27–33, 22041 Hamburg, Germany, Phone: +49 40 52605786, Email: info@pack-smooch.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notice before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the standard, most cost-effective delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive your notice of withdrawal.

For this reimbursement, we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the date you notify us of your withdrawal. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to examine the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not citizens of a Member State of the European Union and whose sole place of residence and delivery address at the time of conclusion of the contract are outside the European Union.

General Notes

Please avoid damaging or soiling the goods. Please return the goods in their original packaging with all accessories and packaging components. Use protective outer packaging if needed. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
Please do not return goods freight collect.
Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Sample Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form:

To
Pack & Smooch GmbH
Neumann-Reichardt-Str. 27–33
22041 Hamburg
Germany
Email: info@pack-smooch.com

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():

Ordered on () ____________ / received on () ____________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if submitted on paper):

Date: _________________________

(*) Delete as appropriate